Ensure The Hiring
Process Is A Positive One
By HR.com Professional Education Team
What is the Candidate Experience? Candidate
experience is a broad term about how
candidates feel as they go through the process of
applying for a job with your organization. Companies
— including yours – want their potential employees
to have positive interactions when auditioning for
a role on their teams. This includes the complete
experience, from visiting the career website through
to the application and interview processes.
Does Candidate Experience Really Matter? Every
individual who interacts with your company is not
just a candidate, but potentially a new employee,
a referrer of potential hires and maybe even a
customer. Treat a candidate well and that creates
a positive vibe that emanates out over time. Treat
candidates poorly, and you can be sure they’ll be
talking about it for years.
The candidate experience begins when a candidate
first researches your company online.
●● Is the website engaging? Does it align with
the kind of place they’d like to work? Is it
easy for them to find their way around?
●● When they hit the career page, does it have
the information a candidate wants? Can they
navigate to the information they need?
●● When they go to apply, is the process simple
or cumbersome? Does it take too much time?
Does it require them to re-type information
that is already in their resume?
It’s HR’s job to make sure that the start of the
experience goes smoothly for the candidate. It’s not a
bad idea for you as a manager to try out the process
to see what the candidates you want to hire have to
go through to get as far as applying. If it’s the kind of
experience that will turn off qualified candidates, then
talk to HR and support them when they say they need
the resources to upgrade the experience.
Leadership Excellence presented by HR.com JANUARY 2022 37 Submit Your Articles