The Hard Results
Of Soft Leaders
Human-centric, empathic leaders achieve
the best outcomes all around
By Kathleen Quinn Votaw, TalenTrust
Most experts agree that empathy is the most
important leadership trait today. It has always
been the most important, but not fully appreciated
until the pandemic hit us. Leading with empathy and
practicing other “soft” skills means understanding
and accepting that people are not always operating
at their very best. Issues from home affect work lives,
and issues at work affect personal lives. We saw that
every day on Zoom over the past almost two years.
Now we’re getting it reinforced as people return to
work or decide not to return at all. Working within and
around that reality is the next normal and the best
way to create a workplace where people want to be: a
humane community with shared values and purpose.
In our challenging pandemic environment, it’s the way
to show compassion and the path to create success.
Leadership Excellence presented by HR.com JANUARY 2022 13 Submit Your Articles
/5dk0
/0ndpu