Pre-Built Case Management Solution Helps SMBs, The Often Forgotten Middle Child Of HR Technology
Rather than struggling through
spreadsheets, a pre-built
application operates as a portal
in which all information about a
certain case is found in one easily
accessible place, saving time
and money, while enabling HR to
work through it quicker. Further,
case management software
helps HR see if certain trends are
emerging, informing decisions on
the incidents.
For example, say several employees
lodge complaints against a
particular restaurant manager in
a local quick-service chain. Case
management software spots these
trends and provides analytical
reports to help HR personnel
identify issues, so they can
address them much more
quickly. It allows them to easily
coordinate the investigation and
resolution of employee cases.
And since case status
information is available 24/7, it
gives employees peace of mind
since they can locate status
information about their inquiry
or request whenever they want.
Improves Employee
Engagement
For example, say an employee
has a question about her
disability claim or an inquiry
about how to change her
withholding. Rather than sending
off an email to HR and wondering
if it was received and read, she can
access the portal and see where
the inquiry stands.
More than just cases, this
software provides an interface
to help employees keep abreast
of HR-related information, such
as benefit-package updates
or upcoming events, which
increases employee engagement.
And in a world, where remote
and hybrid work are becoming
commonplace – and employees
are quitting their jobs in record
numbers – engagement is crucial.
HR Strategy & Planning Excellence presented by HR.com March 2022 39 Submit Your Articles
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